Certification & Assessment Alignment: CompTIA A+ 220-1201 (466 items, 10 PBQs) & 220-1202 (463 items, 10 PBQs) · 135 Proctored KT Items (Forms A/B/C)
Chapter 1 — Professional Foundations & Workplace Safety
5 lessons · 10,049 base words · Chapter Quiz + Hands-On Lab
- 1.1 The Support Technician Role (2,968 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 1.2 Workplace and ESD Safety (2,754 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 1.3 Ticketing, Documentation, and Change Awareness (1,311 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 1.4 Professional Communication and Privacy (2,081 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 1.5 Capstone — Safe Intake Workflow (935 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 2 — PC Architecture: Motherboard, CPU & Memory
6 lessons · 6,754 base words · Chapter Quiz + Hands-On Lab
- 2.1 Motherboards, Form Factors, and Chipsets (1,327 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 2.2 Firmware: UEFI, Secure Boot, and Settings (923 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 2.3 CPUs, Cooling, and Performance Basics (1,762 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 2.4 Memory Technologies and Channels (929 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 2.5 POST Isolation and Hardware Order (902 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 2.6 Inventory the Running Box (911 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 3 — Storage, Power, Ports & Peripherals
5 lessons · 13,374 base words · Chapter Quiz + Hands-On Lab
- 3.1 Storage Technologies (3,160 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 3.2 RAID and Backup Reality (2,688 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 3.3 Power Supplies (2,347 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 3.4 Ports, Cables, Displays (4,114 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 3.5 Capstone — Unstable Workstation (1,065 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 4 — Mobile Devices & Printing
4 lessons · 10,356 base words · Chapter Quiz + Hands-On Lab
- 4.1 Laptop FRUs and Service Habits (2,990 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 4.2 Mobile Networking and Accounts (3,241 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 4.3 Print Path Troubleshooting (3,049 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 4.4 Capstone — Portable Intake (1,076 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 5 — Networking for Support Technicians
5 lessons · 8,497 base words · Chapter Quiz + Hands-On Lab
- 5.1 IPv4 Addressing and Private Ranges (1,768 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 5.2 Ports, Protocols, and Services (1,774 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 5.3 Connectivity Isolation Order (2,565 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 5.4 SOHO Wireless Hardening (1,374 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 5.5 Capstone — Client Network Ticket (1,016 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 6 — Virtualization & Cloud Concepts
4 lessons · 6,821 base words · Chapter Quiz + Hands-On Lab
- 6.1 Hypervisors and VMs (1,477 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 6.2 Cloud Service Models (2,760 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 6.3 Virtual Networking and Snapshots (1,633 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 6.4 Capstone — Slow VM (951 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 7 — Troubleshooting Methodology
4 lessons · 6,232 base words · Chapter Quiz + Hands-On Lab
- 7.1 Structured Process (2,088 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 7.2 Fault Domains (1,653 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 7.3 Verification and Handoff (1,376 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 7.4 Capstone Drills (1,115 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 8 — Windows Installation & Client Configuration
4 lessons · 9,140 base words · Chapter Quiz + Hands-On Lab
- 8.1 Clean vs In-Place (3,672 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 8.2 Baseline Configuration (2,684 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 8.3 Repair Tools (1,648 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 8.4 Capstone — Failed Update (1,136 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 9 — Linux, macOS & Cross-Platform Support
4 lessons · 8,620 base words · Chapter Quiz + Hands-On Lab
- 9.1 Linux CLI Essentials (2,754 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 9.2 macOS Support Patterns (2,352 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 9.3 Cross-Platform Access (2,217 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 9.4 Capstone — Mixed Environment (1,297 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 10 — Endpoint Security
4 lessons · 11,780 base words · Chapter Quiz + Hands-On Lab
- 10.1 Physical and Logical Controls (2,844 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 10.2 Malware Response (3,968 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 10.3 Support Hygiene (2,496 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 10.4 Capstone — Phishing Follow-Up (2,472 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 11 — Software Troubleshooting
4 lessons · 7,697 base words · Chapter Quiz + Hands-On Lab
- 11.1 Symptom Patterns (2,662 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 11.2 Isolation Techniques (1,490 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 11.3 Repair vs Rebuild (2,197 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 11.4 Capstone — Slow Logon (1,348 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 12 — Operational Procedures & Capstone Habits
4 lessons · 8,424 base words · Chapter Quiz + Hands-On Lab
- 12.1 Change Control and Checklists (2,346 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 12.2 Privacy and Policy (3,292 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 12.3 Recovery Awareness (1,441 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 12.4 Integrated Capstone (1,345 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
Chapter 13 — Windows CLI & VM Lab Track
6 lessons · 8,838 base words · Chapter Quiz + Hands-On Lab
- 13.1 Lab VM Setup and Safety (1,351 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 13.2 Command Prompt Foundations (2,042 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 13.3 Network Reset and Adapter Labs (1,043 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 13.4 Capstone — Broken Name Resolution Ticket (1,265 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 13.5 Windows 11 Settings paths that match the live labs (2,098 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)
- 13.6 Processes, netsh, and when not to reboot (1,039 base words · SVG Visual Blueprint + 5-row RFC/IEEE Spec Table + Field Watchout + 4-Rung Adaptive Ladders)